TK99 Privacy Policy –
Your Data, Your Rights, Our Commitment

01 Introduction

This Privacy Policy explains how tk99 ("we", "us", "the platform") collects, uses, stores and protects the personal data of players ("you") who register for or use the tk99 online gaming and sports betting platform at tk99.one. This policy applies to all services available on tk99, including casino games, fishing games, blackjack variants, dragon games and sports betting markets.

tk99 is committed to protecting your privacy and handling your personal data with transparency and care. We collect only the data we genuinely need to operate the platform, process your transactions and keep your account secure. We do not collect data for the sake of it, and we do not share it with anyone who does not need it.

This Privacy Policy should be read alongside the tk99 Terms and Conditions and Responsible Gaming Policy. If you have any questions about how tk99 handles your data, please contact our support team at [email protected] before using the platform.

02 Data We Collect

tk99 collects personal data from you in several ways — directly when you register or use the platform, and automatically through your device and browser when you visit tk99.one. The types of data we collect include:

tk99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law or for identity verification purposes, in which case you will be informed in advance.

03 How We Use Your Data

tk99 uses the personal data we collect for the following purposes:

• Account Management: To create, verify and maintain your tk99 account, including processing your registration and keeping your account details up to date.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate records of all financial activity on your tk99 account.
• Platform Security: To detect and prevent fraud, money laundering, bonus abuse and other prohibited activities on the tk99 platform.
• Customer Support: To respond to your queries, complaints and requests through the tk99 live chat and email support channels.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate.
• Platform Improvement: To analyse usage patterns and player behaviour in aggregate to improve the tk99 platform, fix bugs and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications and platform updates — but only if you have opted in to receive these communications.
• Legal Compliance: To comply with applicable laws, regulations and requests from competent authorities.

tk99 will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.

04 Legal Basis for Processing

tk99 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfil our obligations under the tk99 Terms and Conditions — for example, to operate your account and process your transactions.
• Legal Obligation: tk99 is required by law to collect and retain certain data, including identity verification records and financial transaction logs, for anti-money laundering and fraud prevention purposes.
• Legitimate Interests: tk99 has a legitimate interest in processing data to keep the platform secure, prevent fraud and improve the player experience — provided these interests do not override your fundamental privacy rights.
• Consent: For marketing communications and non-essential cookies, tk99 relies on your explicit consent. You can withdraw this consent at any time without affecting your ability to use the platform.

05 Data Sharing

tk99 does not sell, rent or trade your personal data to third parties. We share your data only in the following limited circumstances:

• Payment Processors: We share the minimum necessary financial data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity Verification Providers: When KYC verification is required, we may share your identity documents with a trusted third-party verification service. This data is used solely for verification purposes and is not retained by the provider beyond what is legally required.
• Legal Authorities: tk99 may be required to disclose your personal data to law enforcement agencies, regulatory bodies or courts if required by applicable law or a valid legal order. We will notify you of any such disclosure where we are legally permitted to do so.
• Platform Service Providers: tk99 uses trusted third-party service providers for functions such as hosting, analytics and customer support software. These providers process data on our behalf and are contractually bound to handle it in accordance with this Privacy Policy.

06 Data Retention

tk99 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods we apply are:

• Account Data: Retained for the duration of your tk99 account and for five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• KYC Documents: Retained for five years after the end of the business relationship, or longer if required by law.
• Support Communications: Retained for two years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and Usage Data: Retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When your data is no longer required for the purposes for which it was collected, tk99 will securely delete or anonymise it in accordance with our internal data retention procedures.

07 Cookies

tk99 uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. tk99 uses the following types of cookies:

• Essential Cookies: Required for the tk99 platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting your ability to use tk99.
• Functional Cookies: Used to remember your preferences, such as your preferred language and display settings, so you do not have to re-enter them each time you visit tk99.
• Analytics Cookies: Used to collect anonymised data about how players use the tk99 platform, helping us identify areas for improvement. These cookies do not identify you personally.

tk99 does not use third-party advertising or tracking cookies. You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the tk99 platform.

08 Your Rights

As a tk99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the tk99 support team at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data tk99 holds about you, along with information about how it is being used.
• Right to Rectification: If any of the personal data tk99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You have the right to request that tk99 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You have the right to request that tk99 restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Object: You have the right to object to tk99 processing your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.
• Right to Withdraw Consent: Where tk99 processes your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

09 Data Security

tk99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the tk99 platform.
• Encrypted storage of sensitive data, including passwords and payment information, using industry-standard hashing and encryption algorithms.
• Access controls that restrict access to personal data to authorised tk99 personnel only, based on the principle of least privilege.
• Regular security audits and penetration testing of the tk99 platform and infrastructure.
• Incident response procedures to detect, contain and report data breaches in a timely manner.

While tk99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your tk99 account and never share your login credentials with anyone.

10 Children's Privacy

The tk99 platform is strictly for adults aged 18 and over. tk99 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered a tk99 account or provided personal data to us, we will immediately close the account and delete all associated data.

If you believe that a person under the age of 18 has registered on tk99 or is using the platform, please contact our support team immediately at [email protected] so we can take appropriate action.

11 Changes to This Policy

tk99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how tk99 is protecting your data. Your continued use of the tk99 platform after any changes take effect constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way tk99 handles your personal data, please get in touch with our team. We are available 24/7 and will do our best to respond promptly.

• Email: [email protected]
• Live Chat: Available directly through your tk99 account dashboard.
• FAQ: Visit our FAQ page for answers to common privacy questions.

For questions about your rights under this policy, please include "Privacy Request" in the subject line of your email so our team can prioritise your query. You can also review our Terms and Conditions and Responsible Gaming pages for more information about how tk99 operates.